
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
We advise anyone who is placing an order for a particular drop off location, to place it 24 hrs prior to the day you would like to pick up. That way, our assistant operations coordinator will have plenty of time to process your order and make sure it's packed and ready before driving the orders off to their destination from our facility.
We encourage our members to spend down your balance by the end of the season. This helps us to better plan for the next season. But if you don't, we stay flexible and we'll help you to roll into the next season.
Please make sure to use your balance within the year of purchasing, after that, we will be donating your balance to feed families at the Barnstable Food Pantry.
Not exactly. It is like a CSA (or CSF) in that you are sharing risk and supporting our fishermen seafood producers in advance of the season. But we make our program more flexible by alllowing our members to buy what they want at whatever frequency makes sense to them. We post our local catch onto our website and then members shop when they are ready to order.
