Question 1

When's the best time to place my order?

Accepted Answer

We advise anyone who is placing an order for a particular drop off location, to place it 24 hrs prior to the day you would like to pick up. That way, our assistant operations coordinator will have plenty of time to process your order and make sure it's packed and ready before driving the orders off to their destination from our facility.

Question 2

How do I track my balance and purchase?

Accepted Answer

We provide each 'fish share' member with your own unique webpage that allows you to see every purchase and track your balance. Your member page is www.chathamharvesters.com/firstnamelastname

Question 3

What if I don’t spend my balance by the end of the season?

Accepted Answer

We encourage our members to spend down your balance by the end of the season. This helps us to better plan for the next season. But if you don't, we stay flexible and we'll help you to roll into the next season.

Please make sure to use your balance within the year of purchasing, after that, we will be donating your balance to feed families at the Barnstable Food Pantry.

Question 4

What if my balance gets close to $0 and there is more of the season to go?

Accepted Answer

If your balance gets low and there is still time in the season you can replenish the account by visiting our 'Add to your fish share' page on our website. Any credit you add to your account throughout the season will roll over into the next.

Question 5

What if I only come to visit my home on the Cape once in a while?

Accepted Answer

No problem, you can place your fish orders at whatever frequency you like. We have members who come visit once a month or once every three months. You can get stocked up while you're here and bring local fish back to your freezer.

Question 6

Is this like a Community Supported Agriculture (CSA) program where I pickup my order of fish on a weekly basis?

Accepted Answer

Not exactly. It is like a CSA (or CSF) in that you are sharing risk and supporting our fishermen seafood producers in advance of the season. But we make our program more flexible by alllowing our members to buy what they want at whatever frequency makes sense to them. We post our local catch onto our website and then members shop when they are ready to order.

Question 7

Can I use some of my membership balance to purchase your merchandise?

Accepted Answer

Yes!

FREQUENTLY ASKED QUESTIONS

Frequently asked questions